02/25/11
We recently had an opportunity to bring together our Account Executives from our Bellevue and Anchorage offices. We invited Tom Flick to give a motivational presentation on the importance of leadership, teamwork, and continuous improvement in business. You may remember Tom as the former quarterback of the Rose Bowl Champion Huskies and as a NFL quarterback for seven years. These days Tom uses his football experience to help companies like ours.
Many aspects of Tom’s message resonated with me, in particular a challenge he gave us: “what is your personal legacy?” Certainly, we all look to be impactful at work and in our families, to be remembered positively for not just what we accomplished ourselves, but for how we helped others. Another critical aspect of legacy is the work we do improving our community.
This is both a corporate and an individual responsibility. As an organization that has had the privilege of operating for 74 years, PS&F feels a deep social responsibility to give back to the community that has done so much for us. Even during these challenging economic times we have steadily increased our corporate giving, coming at a time in our country when it was needed most. We know this also serves to better connect our employees with their community and further enrich their experience at PS&F. We encourage our staff to be involved personally and we support their service with non profit organizations.
Hopefully, what we are building as a company and as individuals is a legacy that speaks to how we improve the lives of others by sharing our good fortune – giving of our money, time and talents. There are lots and lots of good reasons to do that, including what it inevitably does for you as an individual.
As business people we understand that community service provides the opportunity to connect with current and prospective clients. You get a chance to meet influential people you may not otherwise have an opportunity to interact with, and create what is often called social capital. While this is a natural outgrowth of service, it isn’t, or should not be, your sole motivation for getting involved. There are many reasons - that will also benefit you - that are just as important.
Good luck to you in creating your personal legacy and know that regardless of what you give to make your community or this world better, you’ll get back far more.
02/24/11
New staff bring fantastic energy mixed with their new ideas and are a breeding ground for change. Often their ideas seems like a huge course adjustment but based on the history of the organization or attempts in the past it really is a small but important move that might save a few seconds of staff time. Those few seconds are minor but when multiplied out over years it can add up to a meaningful productivity enhancement. One of those minor change moments was recently presented to us and we have been thinking through ever since.
The idea initially seemed like a major change: We want a dashboard showing charts and graphs of revenue tied to FTE (staffing hours) information. The individual seemed confident we should be able to just buy a dashboard program for a few thousand, install it and the problem would be solved. Of course, it is never that easy. Charts and graphs are relatively simple and we have a half dozen ways we could do that in short time including using SSRS, ASP, .Net or just connecting Excel to the data directly. The revenue data was already available on our SQL Server tied to departments and staff. So, what was the hang-up? That dreaded FTE staffing information. As it turns out, we had been struggling on that issue for half a year. The dashboard graphing was cake but getting missing data seemed like a dilemma.
When approaching any problem the first question you have to ask is: What is the solution worth to you? In this case we were chatting with the Chief Financial Officer so this was a question right up his alley. Every hurdle can be jumped but knowing how valuable it is can tell us whether we are going to make our staff learn to jump it or whether we can buy a Catapult 3000 to launch us over the problem. After you have a budget in mind it allows you to go back to the root problem which is, in our case, how do we get the data so we can report on it?
The “free” solution is to continue to collect the data manually. While it does not require any products be purchased it is a time consuming option that will require a particular individual to do the calculations perfectly every month. The slightly more accurate and “press a button for the report” approach would be to program an application separate from our human resources system on our SQL Server, but the down side here will be that information will be entered both in our application and the HR system not to mention require technical time to program it. The Catapult 3000 idea is to upgrade our main database for tracking staffing hours to one that allows our intranet reporting system to access that information directly.
We are still investigating what our reporting puzzle is worth to us but I am confident whatever option we choose to get over this hurdle will be valuable to our agency for years to come and underscore how having a fresh set of eyes can highlight minor changes that bring major improvements.
02/17/11 // 1 Comment

Governor Gregoire’s Senate Bill 5566, concerning long-term disability for injured workers and costs to the Workers’ Compensation program, was introduced by Senator Jeanne Kohl-Welles on February 1. Overall, the proposed bill takes some steps to help reduce the costs of the current Workers’ Compensation system in this state, which is something that the Governor hasn’t done in the past. It has received mixed reviews, so I thought I would take a look at how these proposed changes may affect us.
The most significant change will be the introduction of a ‘medical provider network,’ a system that is utilized in most other states and has proven to help control the cost and utilization of medical care. I have seen provider networks dramatically reduce the cost of each visit and the number of visits overall when they are applied correctly. They should have the desired effect for Washington state, too.
The more controversial portion of the bill provides a 30% increase in permanent partial disability awards. This is an effort to decrease the number of pension claims, but I am not sure it will have the intended affect and may actually increase costs. What I believe needs to be included in this reform bill is the ability for L&I and self-insured employers to enter into voluntary settlements with injured workers in order to conclude their claims quickly and fairly.
Changes in Washington’s Workers’ Compensation program are clearly necessary. Rates have increased 12% overall this year, and the actuaries and state auditors are telling us this was not enough. I think Gregoire should have stretched further to reform the current system.
02/07/11
The other day, I had a discussion with the marketing team from a prominent national retailer about how marketers are placing so much emphasis on social media. From those discussions, which became a heated debate at times, I found that were definitely two camps. Some live for social media and are totally convinced that it is the next major breakthrough in how we go about engaging customers/clients. Others are not completely convinced that it’s the next best thing, but do see its value as a marketing tool. I’m definitely in the latter camp, especially in the B2B environment.
Your social media strategy should revolve around what you want to achieve as part your overall marketing strategy. Too many B2B marketers let their marketing strategy be dictated by how these sites work or rely too heavily on social media as a medium, and end up missing opportunities. Remember that social media is like any traditional marketing medium and start your strategy by following the same basic marketing principles.
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