Michelle King

Vice President, Client Experience Manager

Experience

As a Vice President and Client Experience Manager, Michelle is responsible for leadership and management of the client services staff in our Bellevue headquarters for the Employee Benefits Department. Michelle also serves as a Senior Account Manager on a book of business consisting of medium to large accounts. In this role, Michelle is responsible for client service, including day-to-day support of employer plans. She is instrumental in the management and preparation of the renewal process and open enrollment communications, as well as providing general assistance to clients’ staff.

Michelle has worked employee benefits for more than 23 years. She specializes in self-funding and supports creative solutions, such as establishing domestic and high value tiered network solutions for complex, mid to large sized clients. She has extensive knowledge and experience with creative benefit designs, consumer-driven healthcare, various funding types, and client advocacy. Michelle’s passion for client service and attention to detail makes her a valuable asset to her clients.

Prior to joining Parker, Smith & Feek, she served as the director of account management for a local TPA focusing on implementing new clients and running the account management team. Her previous experience with implementations gives her a unique set of skills and perspective on the complexities of self-funded plans and the overall coordination with ancillary vendors to support her clients’ needs. Additionally, Michelle’s background includes working as the product manager for a large health system in Oregon for their large group commercial and ASO product lines. Michelle has completed the Foster’s School of Business Executive Development program through the University of Washington and completed her undergraduate study at the University of Oregon’s School of Architecture and Allied Arts.