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Principal, Client Experience Manager
Shelley is a Client Experience Manager in our Commercial Department and a Principal of the firm. Her primary focus is client service, including supervision of a staff of Account Administrators. Shelley specializes in both the Construction and Real Estate industries, and manages many of our high profile, large, and complex accounts. She works with clients in all aspects of their insurance program needs, providing proactive strategies for placement of coverage, development of policy contracts, and solutions to meet their continuing insurance needs. Shelley has extensive experience with Owner Controlled Insurance Program (OCIP) and Contractor Controlled Insurance Program (CCIP) management and administration, and is a resource for both our staff and clients in these areas. Additionally, Shelley is one of our University Series instructors, teaching the Contracts & Certificate Review 101 and Insurance 101 – Property and Casualty classes.
Shelley joined Parker, Smith & Feek in 1983, after seven years with a large international brokerage firm. She conducts insurance training seminars for clients on all aspects of contract management, including review and proper handling of Certificates of Insurance.