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Vice President, Senior Account Manager
As a Vice President and Senior Account Manager, Todd is responsible for managing a book of business consisting of some of our most complex clients. He provides excellent client service as your primary day-to-day contact between your staff, benefit partners, and employee/family members. He is instrumental in the project management of your annual renewal process, including open enrollment/new hire communications, and actively manages these processes and ensures that client deliverable timelines are met. He also manages compliance efforts on your plan’s behalf, including but not limited to annual/recurring requirements, date of hire/eligibility questions, open enrollment, loss of coverage, and contract/booklet reviews.
Todd is a tireless benefits advocate to our clients’ employees through problem solving and acting as a resource and liaison with your benefit partners. He readily identifies client benefit/service issues and trends as they surface and proposes solutions for them. Todd’s background makes him an adept client advocate and benefits champion, thoroughly understanding needs and concerns from a hands-on point of view.
Todd has 29 years of experience in the employee benefits industry, working with clients of varying sizes and funding methods. He joined Parker, Smith & Feek in 2007 and provides a well-rounded perspective with experience in the brokerage and consulting side of the business, as well as the vendor side. Additionally, he has 13 direct reports (five senior account managers, six account managers and two associate account managers), a degree in business management, and holds the Certified Employee Benefit Specialist (CEBS) professional designation.
When not serving his clients, Todd is serving our country as a Command Paralegal Sergeant Major in the United States Army Reserves. His German Shepherds provide all the motivation he needs to get out early every morning at zero dark thirty to run through his Woodinville neighborhood.